Privacy Policy

1. About This Policy

Sunny Luxe Celebrations ABN (Sunny Luxe Celebrations, "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at sunnyluxecelebrations.com.au or engaging our services, you agree to the collection and use of information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Delivery or event address
• Event details (date, occasion type, guest count, suburb/venue)
• Payment information (processed securely via Square — we do not store card details)
• Any other information you voluntarily provide in enquiry or order forms

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Submit an enquiry or booking request through our website
• Place an order for Sunday Surprise Bouquets
• Contact us via email, phone, or social media
• Interact with our website (via cookies and analytics tools)

4. Why We Collect Your Information

We collect and use your personal information to:

We will not use your personal information for direct marketing without your consent, and you may opt out at any time.

• Respond to your enquiries and provide quotes
• Process and fulfil orders and bookings
• Communicate with you about your event or order
• Send service-related notifications and updates
• Improve our website and services
• Comply with legal obligations

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties only where necessary to deliver our services, including:

These third parties are required to handle your information in accordance with applicable privacy laws. We may also disclose your information where required by law or to protect our legal rights.

• Square — for secure payment processing
• Email service providers — to send booking confirmations and communications
• Website hosting providers — to operate our website

6. Overseas Disclosure

Some of our third-party service providers may be located overseas (for example, cloud hosting or payment processors). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption, and payment data is handled exclusively by Square's PCI-compliant infrastructure. We do not store credit card details on our systems.

8. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected in aggregate and does not personally identify you. You can disable cookies through your browser settings, though this may affect some website functionality.

9. Access & Correction

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at hello@sunnyluxebloombars.com.au. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions or requests, please contact us:

• Sunny Luxe Celebrations
• Western Sydney — Hawkesbury & Surrounds, NSW, Australia
• hello@sunnyluxebloombars.com.au